Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

22 March 2017

Bella Storm 3

I should have read the reviews first. Service dropped out regularly, wireless installation required more phonecalls to support than acceptable. We have just moved house and despite the fact that I gave plenty of notification of the move, we have been nearly THREE WEEKS without any hint of when the service might be reconnected. Every time I call, customer service says the same thing: "Awww, umm...we should know in 24-48 hours...ummm". A seriously shit company.

Pros

Cons

Customer service is virtually non-existent. They genuinely don't give a damn. Utterly useless service and crappy hardware.

22 March 2017

erika 3.4

incompetent support team who didn't know what UDP traffic was, nor would they do traceroutes to troubleshoot.

Pros

they will sign you up for a deal

Cons

You have to spend hours and hours on hold to do anything and then you reach incompetent support team.

21 March 2017

Tim 3

Steer clear. Spark is a large organization... you get all their problems as a result. Overcharging, long support wait times with less-than-experienced support crew (pretty basic "is the modem switched on" stuff).

They are con merchants in my book - quick to get you on board but v slow to give much back. $4.95 wiring maintenance (3.95 or free elsewhere).

Pros

ummm.... they have online support chat. If you can wait.

Cons

ΓÇó Drip-feed charging (lots of little add-ons which make for a big bill).
ΓÇó┬áNeed to keep your eye on their billing.
ΓÇó Less-than-transparent price increases.
ΓÇó Messy plan structure (deals that come and go and ...read more

20 March 2017

Ingrid Rendle 7.4

I have unlimited in one house but require broadband in another as well. I have chosen stuff fibre for the second house. The main reason for the change is the lack of support from unlimited. Hard to get on the phone, using up precious minutes and when I email them they ask me to do things beyond my technical ability. Thought I would check out stuff to see if any better. Downside is that they only do fibre.

Pros

very reliable and good value for money. (unlimited)

Cons

poor service, hard to contact.

18 March 2017

David 7.4

I have been on the same plan for a couple of years at least(40gb for $70 odd with landline). Their new plans offer much better data BUT they have not advised me of any better options. Upon contacting them vis email I was informed I would have to sign a 12 month contract to avail myself of these improved options.

Pros

Connection has been reliable and generally good speed.

Cons

Getting to talk to a real person is very difficult.

16 March 2017

Glyn 9

Wireless broadband.

Pros

I have been most impressed with speeds and consistency. I stream about 90 gigs from UK and USA and quality has been great. My NZ sports from internet have been a joy.

Cons

None. It's better than I expected. Nu

15 March 2017

madeline aldred 2.8

paid big money for the router and connection not happy with speed or service

14 March 2017

Gillian Stenhouse 7

Too long to get help. My friend and I tried for three day then gave up I paid for a private It guy still took him half an hour

Pros

Paying an Internet banking. All on one account.

Cons

Expensive

11 March 2017

Tim 4

Been with Unlimited Internet for two weeks now and have regretted it. The online support is abysmal, and it has some of the slowest speeds I've seen for UFB.

Pros

I struggle to find any, I used to think the price, but now I realise I'm better off paying slightly more to get a better service

Cons

Almost everything

11 March 2017

Patrick dault 3.8

The internet connection has been pretty reliable. Good connection speed and stable. Sometime a bit sluggish with Xbox network or other gsming networks

Pros

Stable connection
Not sped fluctuations

Cons

Terrible service.
They never call you back even when they promise they will (they promised us 8 times they would call us back but never did)
You can't get service to access router settings to change passwords.
Then th ...read more

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